frequently asked questions

The following factors have an influence on the shipping time:
- When was the order placed?
- Which country do you ship to?
- What was ordered?

We ship your order from our German warehouse. When demand is high, we can fall back on international locations to ensure fast shipping.

Therefore the shipping time is:
- Germany 5-15 working days
- Austria 5-15 working days
- Switzerland 5-15 business days

If the product is damaged by e.g. If, for example, the delivery is damaged, you should report this to us within 14 days of delivery of the package.

Within the period, we will bear the cost of the new product. In this case, send us an email with your order number and a photo of the damaged item.

Just write to us:
support@askawia.de

After you have placed your order, you will automatically receive an order confirmation by email . In this message, all information about your order such as item, billing and delivery address and payment method are listed again. The order will then be processed by us immediately. So that you can quickly hold your package in your hands.

You can be sure that our articles will give you a lot of pleasure. We are happy to have you as a customer.

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